General FAQs

Products

Q: Will the jewelry last forever?
A: All of our jewelry, unless otherwise noted, is fashion or costume jewelry. This means it is not made of any precious metals, glass, real leather, or real fur. It can tarnish if it isn't taken care of properly. Please refer to the Jewelry Care page for more information.

Q: How do I care for my jewelry?
A: You can learn about caring for your jewelry here.

Q: Will sold out items be restocked?
A: LMD tries to restock all items if possible, but many items will not be available for restock. If an item is discontinued, the listing will be deleted from the site after it has sold out.

Q: Can you me make an item that you don't currently sell?
A: I am happy to take requests! Send me a message or email with your ideas and I'll be happy to look into it.

Q: Can you get a certain item in a different color/style/size?
A: If it is a custom item - absolutely! If it isn't a custom item, I am happy to look and see if I can find something similar to what you are requesting.

Shipping

See complete shipping policy here.

Q: Do you offer free shipping?
A: All US orders over $75 in product after discounts will ship for free - always! We also give away free shipping coupon codes in our scratch-offs and giveaways.

Q: When will my order ship?
A: The following order types will ship at the corresponding times:

All items are in-stock and ready-to-ship	1-2 business days
Some items are in-stock, some items are custom	When the last custom item is completed (see custom item(s) turn-around time(s))
Some items are in-stock, some items are custom, "Ship in-stock items NOW" listing was purchased for $3	In-stock items ship in 1-2 business days; custom items ship when last custom is completed (see custom item(s) turn-around time(s))
All items are custom	When the last custom item is completed (see custom item(s) turn-around time(s))

 *If we do not specify the turn-around-time on the item's listing, then it is a ready-to-ship item. Orders from drops will also follow this schedule.

Q: How long does it take for my order to arrive once it ships?
A: Please review the chart below for your estimated arrival time. The "Common Arrivals" column is what we typically see, and the "Estimated Arrivals" column is what the carrier predicts.

Carrier	COMMON Arrivals	Estimated Arrivals
USPS First Class (<1 lb)	2-3 business days	1-3 business days
USPS Priority (>1 lb)	1-2 business days	1-3 business days
FedEx Ground	1-2 business days	2 business days

 

Q: Can I pay to expedite shipping?
A: You have the option of upgrading to expedited shipping at checkout if your package weighs less than 1 lb. If your package is more than 1 lb, then it will automatically ship USPS Priority (1-2 business days). If you need anything overnighted, please email us your request.

Q: What carrier do you use to ship items?
A: We use USPS for all items except for wreaths, which ship FedEx. 

Q: Do you ship international?
A: We do! All international orders will ship USPS First Class International or Priority Mail International. The exact rate will be calculated at checkout based on your package weight. All international orders will incur a $5 handling fee.

Q: How will I know when my order ships/is delivered?
A: You will receive an email or text (must provide phone number or email address) when your package ships, is out for delivery, and is delivered. You can also download the SHOP app (previously Arrive) for more detailed tracking of your order.

Q: I am tracking my package and is says "Shipping Label Created," and hasn't had any other updates. Where is my package?
A: Please give the post office 24 hours from receiving your tracking number for updates. If it has been more than 3 business days, please contact us via email. 

Q: My package is stuck at a location and the estimated delivery date is delayed. Can I get a refund?
A: Unfortunately, once a package is scanned in at the post office, USPS is solely responsible for getting it to you. If they misplace, lose, or delay your package, please let us know and we will file an insurance claim with them to get your money back.

Q: My package says it was delivered but it isn't here. Can you send me a replacement or refund my order?
A: Unfortunately, once the package is delivered, USPS is no longer responsible for your package. This means I cannot file an insurance claim to get your money back. Please check all around your front door, back porch, garage, and in your mailbox, or ask your neighbors if they received it. We'd also recommend waiting an additional business day to see if USPS drops it off (sometimes they mark it as delivered a day early, especially around Christmas time when they are overwhelmed). If it still does not show up, we would suggest talking to your postal worker or local post office. 

Q: My item(s) arrived damaged. What do I do?
A: Please send us a photo of the item(s) and the packaging it arrived in to jessica@littlemissdixies.com within 5 days of delivery.

Refunds/Returns/Exchanges

See complete refund policy here.

Q: I want to return my order. How do I do this?
A: You can return any unused, unworn, unaltered, and undamaged items within 30 days of purchase by sending us an email at jessica@littlemissdixies.com with your order number. Please know we do not allow returns of earrings or custom items, nor final-sale-flawed or clearance items. We will initiate the return and you will ship the package back to us using the carrier of your choice. Return shipping will be at the customer's cost. Once we receive your return, we will process your refund within 3 business days. Returns can be shipped to: Little Miss Dixie’s, PO Box 62369, Humble, TX 77205

Q: Can I receive store credit instead of a refund for my return?
A: Unfortunately, our system does not allow us to do this and we have to process all refunds to the original payment method.

Q: I don't see my refund - where is it?
A: Please allow 10 business days for your refund to process back to your card or account. Please be sure you are checking the correct account. If you still don't see if after 10 business days, contact us and we will check on it for you.

Q: I want to exchange my item for a different size/color. How do I do this?
A: Please send us an email at jessica@littlemissdixies.com with your order number and the item(s) you want to switch out and we will initiate the exchange. The new item must be equal to or greater in value than the item being returned. You will be sent an invoice for any difference in price. Return shipping of your exchanged items will be shipped to us at the customer's expense. Once we receive the items, we will process the exchange and ship the new items within 3 business days. We do not exchange custom items or earrings (for sanitary purposes.)

Q: I received an item from your store as a gift and I would like to exchange it. How do I do this?
A: These items will have to be exchanged for a store gift card only. You may then use the gift card as you wish in the online store. The customer will be responsible for return shipping. Please send us an email if you would like to initiate a gift exchange. We do not accept earrings, custom items, or final-sale-flawed items for exchanges.